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Posted : Tuesday, June 11, 2024 04:36 AM
Job Description Summary
Performs tasks regarding the financial aid process; assists current students, potential students, and their families in a courteous and professional manner by answering questions, providing information about their financial aid applications, reviews and determines accuracy and final documents to process and complete financial aid files for disbursement.
Functions as the highest level of Program Assistant routine to complex administrative and clerical support to Program Managers, Coordinators, or Administrators for projects, initiatives, and programs within an institution.
Job responsibilities are performed by following a defined standard output or set of procedures.
Work is performed under immediate supervision working within guidelines or traditional practices.
This position exercises some judgment in planning and organizing own work but must adhere to specific time, process, and results standards.
Problems faced in this position are varied, requiring analysis or interpretation of the situation.
Decisions are limited to the application of standardized or accepted practices and errors could result in some costs and inconveniences within the affected area.
Internal Posting Information: Staff, Non-Classified Non-Exempt Full-Time - 37.
5 hrs per week Pay Grade 3 Pay Rate: $13.
13 to $21.
02 OASIS Job Code: 453128 OASIS Job Title: Program Assistant III Responsibilities and Duties include but are not limited to Provide financial aid information according to institutional policy and federal guidelines: Serve as the main point of contact for students and parents with information of the financial aid process including time frame, when, where, and how to apply for federal, state, and institutional aid including providing assistance with completion of the Free Application for Federal Student Aid (FAFSA), state, and institutional forms.
Explain the status of student's financial aid file, eligibility, standards of progress, aid awarded including maximum award, cost of attendance, errors on the FAFSA, entrance and exit requirements, in the review process.
Serve as the main receptionist for the Financial Aid Office answering phones, taking messages, and responding to general inquiries.
Triage all visitors in the Financial Aid Office.
Represent the Financial Aid Office at high school, online, and other financial aid workshops as needed assisting students and/or parent with completion of forms and data entry.
Provide students and families with accurate information in reference to applications, regulations, policies, and procedures.
Processing of financial aid according to institutional policy and federal guidelines: Examine daily incoming and outgoing mail including analysis and processing of financial aid documents scanned from the WE and NM campuses to the shared drive.
Analyze all forms received for completeness and input accurately into Banner for tracking, and entering additional requirements, as needed.
Analyze all federal verification documentation to determine completeness and request any additional documentation as needed.
Maintain student financial aid files including current, future, and previous students in an organized efficient manner at all times.
Scan documents for electronic filing into each student's electronic file within the document storage software system.
Accurately complete bottom of loan request forms including verification of eligibility as required.
Determine student's eligibility for a book voucher and complete hand-written voucher.
Assist with reviewing and processing data on reports to identify errors, missing information, and finishing student files for disbursement.
Administrative support responsibilities: Coordinate with the Director of Financial Aid for updating and maintaining the Financial Aid Office Policies and Procedures manual as well as document federal guidelines such as satisfactory academic of progress, maximum time frame, maximum awards, cost of attendance, student loan exit, entrance, and 30-day delay requirements, eligibility rules, etc.
and annual policy and procedure updates such as verification requirements.
Research, write, edit, prepare and update applications and various informational materials for publication.
Recognize the interdependence of other areas of the college such as billing, admissions, and registration and work with those areas to resolve student issues.
Required travel to campuses and off-site training.
Additional responsibilities: Assist with all financial aid mailings.
Assist with scholarship review process.
Coordinate home and host consortium agreements.
Maintain stock of student forms in office.
Assist Director of Financial Aid with providing guidance to department work-study student when applicable.
Provide assistance to Director of Financial Aid for developing, planning, and scheduling workshops or meetings.
Other duties as assigned.
Qualifications and Requirements Education Level Field of Study Req Pref Associate’s degree, or vocational or technical school degree Business related preferred - e.
g.
Administrative Office Support X Bachelor’s degree Business or similar fields of study X Work Experience Experience Details Req Pref 1 year + Current directly related Financial Aid working experience X 2 year + Customer service experience in an office setting X Knowledge, Skills and Abilities; Additional Information Team oriented, friendly and pleasant demeanor, calm under pressure, flexible, adaptable, active listening skills Use of correct English, must express oneself in a complete, clear, concise and confident manner Ability to work with frustrated students in a professional manner Ability to analyze and interpret policies and procedures: Use to make decisions in every day operations including but not limited to: student records, financial and student accounts Demonstrates a high level of accuracy, even under pressure, including organizational skills in maintaining complete, clear and accurate records Use of computer applications: Knowledge and use of Microsoft Office products; Knowledge of College ERP system (Ellucian Banner), FSA websites, COD and NSLDS: FSA websites- FAFSA.
gov and Studentloans.
gov; Ability to learn, understand, use and troubleshoot data software programs including but not limited to Banner, Argos, AppXtender, and FSA websites Following directions: Oral and written instructions, preparing reports, performing basic mathematical calculations.
Ability to: maintain confidentiality (understanding of FERPA); handle highly stress situations with professionalism and composure; multi-task and work in a fast-paced environment; read understand, and be able to communicate federal regulations; operate standard office equipment; perform routing and detailed tasks in an accurate and efficient manner; meet deadlines; relate with students who are applicants/recipients of financial aid/grants; work effectively and efficiently without constant supervision - self motivated; work in a fast paced environment under pressure.
Functions as the highest level of Program Assistant routine to complex administrative and clerical support to Program Managers, Coordinators, or Administrators for projects, initiatives, and programs within an institution.
Job responsibilities are performed by following a defined standard output or set of procedures.
Work is performed under immediate supervision working within guidelines or traditional practices.
This position exercises some judgment in planning and organizing own work but must adhere to specific time, process, and results standards.
Problems faced in this position are varied, requiring analysis or interpretation of the situation.
Decisions are limited to the application of standardized or accepted practices and errors could result in some costs and inconveniences within the affected area.
Internal Posting Information: Staff, Non-Classified Non-Exempt Full-Time - 37.
5 hrs per week Pay Grade 3 Pay Rate: $13.
13 to $21.
02 OASIS Job Code: 453128 OASIS Job Title: Program Assistant III Responsibilities and Duties include but are not limited to Provide financial aid information according to institutional policy and federal guidelines: Serve as the main point of contact for students and parents with information of the financial aid process including time frame, when, where, and how to apply for federal, state, and institutional aid including providing assistance with completion of the Free Application for Federal Student Aid (FAFSA), state, and institutional forms.
Explain the status of student's financial aid file, eligibility, standards of progress, aid awarded including maximum award, cost of attendance, errors on the FAFSA, entrance and exit requirements, in the review process.
Serve as the main receptionist for the Financial Aid Office answering phones, taking messages, and responding to general inquiries.
Triage all visitors in the Financial Aid Office.
Represent the Financial Aid Office at high school, online, and other financial aid workshops as needed assisting students and/or parent with completion of forms and data entry.
Provide students and families with accurate information in reference to applications, regulations, policies, and procedures.
Processing of financial aid according to institutional policy and federal guidelines: Examine daily incoming and outgoing mail including analysis and processing of financial aid documents scanned from the WE and NM campuses to the shared drive.
Analyze all forms received for completeness and input accurately into Banner for tracking, and entering additional requirements, as needed.
Analyze all federal verification documentation to determine completeness and request any additional documentation as needed.
Maintain student financial aid files including current, future, and previous students in an organized efficient manner at all times.
Scan documents for electronic filing into each student's electronic file within the document storage software system.
Accurately complete bottom of loan request forms including verification of eligibility as required.
Determine student's eligibility for a book voucher and complete hand-written voucher.
Assist with reviewing and processing data on reports to identify errors, missing information, and finishing student files for disbursement.
Administrative support responsibilities: Coordinate with the Director of Financial Aid for updating and maintaining the Financial Aid Office Policies and Procedures manual as well as document federal guidelines such as satisfactory academic of progress, maximum time frame, maximum awards, cost of attendance, student loan exit, entrance, and 30-day delay requirements, eligibility rules, etc.
and annual policy and procedure updates such as verification requirements.
Research, write, edit, prepare and update applications and various informational materials for publication.
Recognize the interdependence of other areas of the college such as billing, admissions, and registration and work with those areas to resolve student issues.
Required travel to campuses and off-site training.
Additional responsibilities: Assist with all financial aid mailings.
Assist with scholarship review process.
Coordinate home and host consortium agreements.
Maintain stock of student forms in office.
Assist Director of Financial Aid with providing guidance to department work-study student when applicable.
Provide assistance to Director of Financial Aid for developing, planning, and scheduling workshops or meetings.
Other duties as assigned.
Qualifications and Requirements Education Level Field of Study Req Pref Associate’s degree, or vocational or technical school degree Business related preferred - e.
g.
Administrative Office Support X Bachelor’s degree Business or similar fields of study X Work Experience Experience Details Req Pref 1 year + Current directly related Financial Aid working experience X 2 year + Customer service experience in an office setting X Knowledge, Skills and Abilities; Additional Information Team oriented, friendly and pleasant demeanor, calm under pressure, flexible, adaptable, active listening skills Use of correct English, must express oneself in a complete, clear, concise and confident manner Ability to work with frustrated students in a professional manner Ability to analyze and interpret policies and procedures: Use to make decisions in every day operations including but not limited to: student records, financial and student accounts Demonstrates a high level of accuracy, even under pressure, including organizational skills in maintaining complete, clear and accurate records Use of computer applications: Knowledge and use of Microsoft Office products; Knowledge of College ERP system (Ellucian Banner), FSA websites, COD and NSLDS: FSA websites- FAFSA.
gov and Studentloans.
gov; Ability to learn, understand, use and troubleshoot data software programs including but not limited to Banner, Argos, AppXtender, and FSA websites Following directions: Oral and written instructions, preparing reports, performing basic mathematical calculations.
Ability to: maintain confidentiality (understanding of FERPA); handle highly stress situations with professionalism and composure; multi-task and work in a fast-paced environment; read understand, and be able to communicate federal regulations; operate standard office equipment; perform routing and detailed tasks in an accurate and efficient manner; meet deadlines; relate with students who are applicants/recipients of financial aid/grants; work effectively and efficiently without constant supervision - self motivated; work in a fast paced environment under pressure.
• Phone : NA
• Location : 1704 Market St, Wheeling, WV
• Post ID: 9003905211
