*Position Summary:* Under limited supervision, provide administrative and clerical support for claims process.
Interface with Adjusters, Agents and claimants to obtain information to assure completeness of claims information and update claims system.
The role requires high efficiency in producing documents with accuracy.
Must be exceptionally customer service oriented, highly organized, have strong verbal and written communication skills and possess a friendly, helpful demeanor.
*Required Education, Knowledge & Skills: *
· High school diploma or equivalent, some college preferred
· Excellent communication skills, oral and written
· Excellent organizational and time management skills
· Proficient computer skills – MS Office: Outlook, Word, Excel, PowerPoint
· Ability to handle multiple tasks with speed and accuracy and with attention to detail
· Positive interpersonal and problem resolution skills
*Job Functions: *
· Assist with answering and directing Claims Department phone calls and emails; making sure all areas are documented
· Receive new claims, register in system and assign to Claims Adjuster
· Send related claim acknowledgments and various documents as needed or requested
· Performing high value traces, communicating results to customer, and schedule and track items found
· Performs follow-up on claims and updates system with new information as it is received
· Process and review claims settlement letters and checks
· Pay routine repair invoices
· Provide excellent customer service using sound judgement and decision making
· Typing, filing, scanning, copying and general office clerical duties
· Performs other job-related duties as needed
Job Type: Full-time
Pay: From $14.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Prescription drug insurance
* Vision insurance
* Work from home
Schedule:
* Monday to Friday
Work setting:
* Hybrid work
Work Location: Hybrid remote in Weirton, WV 26062
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